Chat advice
Halls of residence, BAföG, social counseling and much more – our chat advice service provides you with answers to questions about all service areas of the Studentenwerk. The Infopoints team is available via live chat from Mon. to Fri. and is supported by employees from the specialist departments.
Messages will be forwarded by email outside of the consultation hours. Please note that the processing time here can take 1 to 2 working days. By the way: You can apply for both a place in a hall of residence and BAföG directly online on our website without having to send us a message first! Questions about particularly sensitive personal data – such as specific contractual relationships and funding cases – may not be answered via chat for reasons of data protection law. In such cases, we will be happy to give you the specific contact person and telephone numbers.
| during lecture time | during the lecture break | |
| Monday: | 11:00 a.m. – 2:00 p.m. | 11:00 am – 1:00 pm |
| Tuesday: | 11:00 a.m. – 2:00 p.m. | 11:00 am – 1:00 pm |
| Wednesday: | 11:00 a.m. – 2:00 p.m. | 11:00 am – 1:00 pm |
| Thursday: | 11:00 a.m. – 2:00 p.m. | 11:00 am – 1:00 pm |
| Friday: | 11:00 a.m. – 2:00 p.m. | 11:00 am – 1:00 pm |