Chat counseling

General counseling

Halls of residence, BAföG, social counselling and much more – our chat counselling service provides you with answers to questions about all service areas of the Studentenwerk. The Infopoint team is available via live chat from Monday to Friday and is supported by staff from the various departments.


during lecture time


during the lecture break

Monday:11:00 a.m. – 2:00 p.m.  11:00 am – 1:00 pm
Tuesday:11:00 a.m. – 2:00 p.m.  11:00 am – 1:00 pm
Wednesday:11:00 a.m. – 2:00 p.m.  11:00 am – 1:00 pm
Thursday:11:00 a.m. – 2:00 p.m.  11:00 am – 1:00 pm
Friday:11:00 a.m. – 2:00 p.m.  11:00 am – 1:00 pm


Messages will be forwarded by email outside of the consultation hours. Please note that the processing time here can take 1 to 2 working days. By the way: You can apply for both a dormitory place and BAföG online on our website without having to send us a message beforehand!
Questions about particularly sensitive personal data – such as specific contractual relationships and funding cases – may not be answered via chat for reasons of data protection law. In such cases, we will be happy to give you the specific contact person and telephone numbers.

Just click on the chat icon in the bottom right corner.